Life of an Order:
Day 0: Customer places an order; we accept the order from you and then hold the order in our system for a two-hour wait period (“pending” time). After those two hours, we automatically route your order to the vendor for production.
Days 1-5: Our vendors may take up to 4 business days to produce your order before it is shipped. The first day of production is the first business day after the order is placed. Weekends are not included in production time, even though many of our vendors do staff their production lines over the weekend.
Day 3-5: Tracking is added to your order when the vendor prints a shipping label, and that label is scanned by a shipping carrier like USPS or UPS. Once your order is marked as 'Shipped,' please allow 48 hours for the tracking link to update.
Day 5+: Depending on the shipping method and customer's location, the delivery itself may take up to 12 business days in the US or up to 21 business days if you’re shipping products produced in the US internationally.
- You should expect most US domestic packages sent with standard shipping to arrive within 5 business days (lower 48 states only).
- Expedited deliveries usually take 2-4 business days
- Overnight shipping should arrive in 1 business day.
Packages shipped internationally are usually delivered within 1-3 weeks from the ship date through DHL or USPS Priority International. However, international shipments may take up to a month to arrive. Unfortunately, not all tracking events are recorded when shipping internationally, and this may make a package appear "stuck" at a place/event (like border entry).
There are some factors beyond our control that may extend the delivery window, including but not limited to:
- Packages may be handled by multiple carriers
- Local customs department processing time
- Failed delivery attempts for incomplete or inaccessible addresses
For these reasons, we cannot guarantee a delivery date with certainty for international deliveries, so please plan accordingly.